Cloud Figma believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

1. At any point of time, you wish to discontinue our services, you can place the cancellation request through your client area. Before that, you need to clear all the pending dues (if any).
2. You can either choose immediate cancellation or request cancellation to happen once your subscription period expires. If you select immediate cancellation, you will no longer have access to your hosting plan/service. If cancellation after the tenure period is over is selected, you will continue to have access to use the Services purchased until the end of your prepaid term.
3. It is your responsibility to backup all your data before you place the cancellation request. Once you place the cancellation request all your data from our server will be deleted and it cannot be retrieved nor restored.

Cloud Figma offers a 7 days Cancellation & Refund Policy  on its hosting plans. If you are not satisfied with our hosting services within the first 7 days of sign up, you can request a refund and We will refund your hosting fees. 

Under this policy:

• In case of any interruption in our services please report the same to our Customer Service team. The request will be considered by our Customer Support team.

• In case you feel that our services are not satisfactory, you can contact our customer service within 7 days of purchase. The Customer Service Team after looking into your complaint will take an appropriate decision & Refund the amount

• In case of any Refunds approved by the Cloud Figma, it’ll take 3-5 days for the refund to be processed to the end customer